SAP Customer Data Cloud Consultant

Belgrade / Full time

Wireless Media is a certified SAP Gold Partner. We share SAP CX’s focus on omnichannel customer engagement, so we have built a strategic partnership with SAP in order to support our capabilities and service offerings.

With an interdisciplinary approach, you will be a part of the team that represents a mixture of technology, design, and product specialists working together with SAP consultants, creating a meaningful impact in the world of the connected consumer.

SAP Customer Data Cloud (CDC)-Gigya helps companies turn unknown site visitors into known, loyal and engaged customers. More than 700 of the world’s leading enterprises rely on SAP CDC to build identity-driven relationships with their customers while powering scalable, secure customer identity management.

We are looking for the SAP Customer Data Cloud Consultant to join our team which is working on the implementation of SAP CDC solution.

You will work closely with the business stakeholder on understanding business requirements, creation, and planning of the project roadmap and prioritization. SAP Customer Data Cloud Consultant demonstrates in-depth knowledge and expertise of the system. Works with the implementation team and business stakeholders to design, develop, and deliver scalable and flexible SAP CDC systems to fit our client's needs.


  • You will be responsible for successfully gathering client requirements, solution configuration and capturing design decisions and architecture in Functional and Technical Design Documentations leveraging out-of-the-box functionalities of SAP Customer Data Cloud platform,
  • Actively participate in the configuration of the solution during the implementation cycle to ensure the project scope and timeline are met,
  • Support the development team with formal QA and UAT review, as well as pre-launch preparation and planning,
    Plan and execute strategy for the migration of existing accounts, subscriptions, and user registration records from existing customer systems into the SAP CDC/Gigya platform,
  • Assist customers with go-live production launch and appropriate level of hypercare support,
    On-a-regular-basis monitor SAP Customer Data Cloud roadmap and releases, and inform internal and external stakeholders about significant changes and innovations,
  • Design, code, and test the appropriate level of customizations that are identified, reviewed, and allowed within the project scope and budget,
  • Demonstrate strong verbal and written communications skills,
  • Advanced problem-solving and troubleshooting skills,
  • Ability to work independently and drive tasks from start through completion.


  • Experience with IAM and CIAM Solutions such as SAP Customer Data Cloud, Okta, PingID, Microsoft AD for B2C, Amazon Cogito, Auth0,
  • Previous experience with SaaS, marketing, and data platforms,
  • At least 3 years of experience in software implementation (in any role Dev, QA, BA, PO, PM),
  • Strong ability to gather, understand and translate business requirements into working solutions,
  • Ideal candidate has the ability to work on multiple projects simultaneously,
  • B.S. or M.S degree, with preference on technical study with Computer Science or Engineering,
  • Experience using Agile Methodology,
  • Front-end web development experience with HTML, CSS, JavaScript is a plus,
  • Knowledge of JS frameworks such as Vue.js, AngularJS and React is a plus.

Should you come work with us you will have

  • A structured onboarding and orientation process for first couple of months,
  • Mentor and buddy to make the transition to WM easier,
  • The opportunity to work with great people who share the same values,
  • Friendly environment and colleagues always eager to help and share their knowledge and experiences,
  • Professional development, certification and training (international and local),
  • Complex, innovative projects for highly recognizable brands.

What to expect next - Hiring process in WM.

  • First stage - CV screening,
  • Second stage - Successful candidates will then be invited to an interview with HR rep, People Manager and FE Developer,
  • Third stage - Successful candidates will then be invited to a final interview,
  • Chosen candidate(s) will be contacted with an offer to join our team,
  • All candidates, who applied for the job, will receive feedback after and/or during the selection process regarding their status.

Apply now.

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