Business Analyst (SAP Marketing Cloud).

Belgrade / Full time

About you.

You are a SAP Marketing Cloud Business Analyst with a mix of analysis and marketing experience who will be a part of a strong team working on the regional SAP Marketing Cloud implementation.

Wireless Media is a certified SAP Gold Partner. We share SAP CX’s focus on omnichannel customer engagement, so we have built a strategic partnership with SAP in order to support our capabilities and service offerings.

With an interdisciplinary approach, you will be a part of the team that represents a mixture of technology, content, and product specialists working together with SAP consultants, creating a meaningful impact in the world of the connected consumer.
Required experience.

Required experience.

  • 2+ years’ experience as a marketing analyst or marketing manager.
  • Experience using CRM and marketing automation platforms such as SAP (Marketing and Analytics Cloud), Salesforce (Marketing Cloud) or Oracle (Eloqua and Oracle Infinity) or similar.
  • Excellent oral and written communication skills.
  • Ability to set priorities and meet deadlines in a dynamic, autonomous environment.
  • Ability to work in a highly dynamic team and fast-paced environment with continuous challenges.

Key competences.

  • Defining client business requirements and creating solution design.
  • Configure SAP Marketing Cloud based on the business requirements.
  • Analyse data from different sources and create reports that can help improving business.


  • Schedule and lead workshops with customers to understand, define and document their business requirements.
  • Collaborate with the Solution Architect to confirm the solution design approach for the project.
  • Understand, document and configure the unique requirements for each customer’s request - profiling attributes, segmentation attributes, different kinds of target groups, campaign design and execution, lead management, marketing planning and budgeting and customer-facing content.
  • Actively participate in the configuration and testing of the solution to ensure the project scope and timeline are met.
  • Collaborate with other team members on integration data mapping requirements and design (Customer Data Cloud, SAP Commerce, Sales Cloud, CMS)
  • Analyze, measure and report on key performance indicators which tie to overall marketing and business objectives.
  • Help brainstorm and recommend actionable improvements to marketing campaigns based on data insights.
  • Work with stakeholders to create, and manage marketing and business line reports, analyses, and dashboards, using Marketing Cloud and SAP Analytics tool.
  • Monitor digital and content marketing trends and evolving best practices, and report back to the team.

Personal qualities and social skills.

  • Ability to see the big picture.
  • Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
  • Excellent organizational skills.
  • Self-starting motivation.
  • Knowledge sharing.

Should you come work with us you will have.

  • A structured onboarding and orientation process for first couple of months.
  • Mentor and buddy to make the transition to WM easier.
  • The opportunity to work with great people who share the same values.
  • Friendly environment and colleagues always eager to help and share their knowledge and experiences.
  • Complex, innovative projects for highly recognizable brands.

What to expect next - Hiring process in WM.

You can expect to go through next stages in selection process:

  • First stage - CV screening.
  • Second stage – Successful candidates will receive an assignment.
  • Third stage - Successful candidates will be invited to an interview with HR rep and SAP CX Solutions people manager.
  • Final stage - Chosen candidate(s) will be contacted with an offer to join our team.
  • All candidates, who applied for the job, will receive feedback after and/or during the selection process regarding their status.

Apply now.

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